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Read the Legal Terms Before You Access

Access to 35bat and its account features — including deposits via bKash, Nagad, and Rocket — is subject to the legal terms set out on this page.

Jurisdiction-Dependent AccessAccount Eligibility ConditionsApplicable Local LawService Use Terms
35bat Read the Legal Terms Before You Access
LEGAL CONTACT PATHS

Reach Us on Policy and Account Questions

If you have a question about how these legal terms apply to your account, or if you need to request a change to your account data, our support team handles policy-related queries through the channels below. Response times vary by channel; for urgent account matters, live chat is the most direct route.

Live Chat Open the chat window from your account dashboard to reach the support team directly. This is the fastest path for account eligibility or access queries.
Email Support Send policy or data-related requests to our support email. Include your registered account details so we can locate your record and respond accurately.
Help Centre Browse the Help Centre for written answers to common legal and account questions, including how to submit a data access or deletion request.
DATA AND ACCOUNT SECURITY

How 35bat Handles Your Account Data

Account data collected during registration and through payment activity — including wallet references for bKash, Nagad, and Rocket — is held in accordance with the data handling practices described here. We retain account records for as long as the account remains active and for a period thereafter as required by applicable policy. You may request access to the data we hold on your account, ask for corrections, or submit a deletion request by contacting support through the channels above.

Data Retention

Account and transaction records are retained for the period required under our data policy. Retention periods vary by record type; contact support to ask about your specific account data.

Cookie Use

We use cookies to maintain your session, remember account preferences, and understand how the platform is navigated. You can manage cookie settings through your browser at any time.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account pending review.

Data Requests

To access, correct, or request deletion of your account data, submit a request via email or live chat with your account details. We will respond within the timeframe set out in our policy.

Common Questions About Terms and Eligibility

These questions cover the legal and policy topics we hear most often — eligibility, data rights, account access, and how to get in touch about a specific concern.

Eligibility depends on your local law and whether your region is supported. You must confirm that accessing the platform is lawful in your jurisdiction before registering or depositing.

Accounts accessed from regions where the service is not permitted may be suspended. It is your responsibility to verify that access is lawful where you are located before using the platform.

Yes. Submit a data access request via email or live chat, including your registered account details. We will locate your record and respond in line with our data policy timeframe.

Contact support through live chat or email with your account details and the specific change you are requesting. Deletion requests are reviewed against retention requirements before processing.

Cookies are used to keep your session active and remember account preferences. You can adjust or block cookies through your browser settings, though some account functions may be affected.

Contact support immediately via live chat to request an account freeze. Our team will guide you through the OTP-based identity check needed to restore secure access to your account.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.